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Need to start a return?
Fill Out Returns FormOrdered the wrong thing or changed your mind, we're here to help.
Shipping & Delivery Information
How much does shipping cost?
Root Industries (USA) offers free standard shipping on all orders over $50 within continental USA and over $100 to Hawaii, Alaska and Puerto Rico.
For orders under $50 within continental USA, we have a flat rate fee of $20 for standard shipping.
For orders under $100 to Hawaii, Alaska and Puerto Rico, we have a flat rate of $50 for standard shipping.
How long does delivery take?
We aim to dispatch all orders the next business day after you place your order.
All orders are dispatched directly from Fairfield, Ohio..
Standard delivery takes approximately 3 to 4 business days across most of the US. Some regional areas may incur longer delivery times.
Most deliveries to Hawaii, Alaska and Puerto Rico take approximately 3 to 4 business days but due to customs clearance timeframes, however, some orders may incur a longer delivery time then expected.
How do I track my order?
All orders are dispatched via USPS and are fully trackable.
You will receive a tracking number directly from our system as well as via USPS if your email is registered.
Track your order via the USPS website or app for the most accurate information.
Can you ship outside of the US?
This website is currently only able to sell to customers in the USA.
We cannot currently ship to Canada.
Root Industries is currently available through retail stockists across North America as well as Australia, the United Kingdom and Europe.
What if there is an issue with my delivery?
Please contact our customer support team directly so that we can resolve your issue.
What if I need to return something?
Need to arrange a product return due to change of mind? Don't worry our customer support is here to help. Simply fill out the returns form and we'll be in contact with you shortly.