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Need to start a return?
Fill Out Returns FormOrdered the wrong thing or changed your mind, we're here to help.
Shipping & Delivery Information
How much does shipping cost?
Within the United States
Root Industries offers free standard shipping within the continental United States on all orders over $100 (lower 48 states).
For orders under $100 we have a flat-rate delivery fee of $15 for standard shipping.
To Canada, Alaska, and Hawaii
All orders to Canada, Alaska, and Hawaii receive free shipping on all orders over $200.
How long does delivery take?
All orders are dispatched from our North American warehouse located in Cincinnati, Ohio using common shipping services (UPS, FedEx, USPS). We aim to dispatch all orders the next business day after you place your order.
Standard delivery takes approximately 4 to 7 business days across most of North America. Some regional areas may incur longer delivery times.
Most deliveries to Canada, Alaska, and Hawaii take between 6 and 12 business days. Due to customs clearance timeframes, however, some orders may incur a longer delivery time then expected.
How do I track my order?
All orders are dispatched via UPS, FedEx, or USPS and are fully trackable.
You will receive a tracking number directly from our system as well as via the selected shipping service if your email is registered.
Track your order via UPS, FedEx, or USPS' website or app for the most accurate information.
Can you ship outside of USA?
This website is currently only able to sell to customers in the United States and Canada.
Root Industries is currently available through retail outlets across the world including Australia, United Kingdom and Europe.
What if there is an issue with my delivery?
Please contact our customer support team directly so that we can resolve your issue.
What if I need to return something?
Need to arrange a product return due to change of mind? Don't worry our customer support is here to help. Simply fill out the returns form and we'll be in contact with you shortly.