Returns Policy
If you wish to return a product you have purchased from us, for whatever reason, simply fill out the returns form below.
We accept returns on unused products up to 30-days after receipt. A full refund of the cost of the product will be issued to you upon the return of the product. We will not refund initial delivery fees.
We will not issue a return or exchange unless the product/s are in a saleable condition upon return. All returned products must be:
a) unused, in original condition with its original packaging;
b) undamaged, and
c) received by us within 30-days of original delivery to you.
When you return goods for any reason, please keep appropriate proof of dispatch. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit.
Return Address:
Root Industries (USA)
4777 Industry Drive, STE C,
Fairfield Ohio 45014, United States
Goods Damaged or Faulty on Delivery
In the event that you receive a damaged or defective product, please fill out the warranty claim form, or contact us directly so that we can resolve the issue.